FAQs

What countries do you ship to?

We currently ship across the UK and are expanding into Europe. Shipping availability and delivery times are shown at checkout based on your location.

How long does delivery take?

Standard UK delivery typically takes 3–7 business days. Express options may be available at checkout depending on your location. You'll receive a tracking link once your order has been dispatched.

Can I track my order?

Yes! Once your order is dispatched, you'll receive an email with a tracking number so you can follow your parcel every step of the way.

What is your returns policy?

We accept returns within 30 days of delivery, provided items are unused and in their original packaging. To start a return, please contact us via our Contact page and we'll guide you through the process.

My item arrived damaged or faulty — what should I do?

We're sorry to hear that! Please contact us within 48 hours of receiving your order with a photo of the issue and your order number. We'll arrange a replacement or full refund as quickly as possible.

Do your products come with a warranty?

Yes, all our products come with a minimum 12-month manufacturer's warranty. Some products carry extended warranties — check the individual product page for details.

Are your products compatible with both UK and EU power standards?

Most of our gadgets and electronics are compatible with UK (230V) power standards. Where EU adapters or dual-voltage support apply, this is noted on the product page.

How do I contact you?

You can reach us via our Contact page. We aim to respond to all enquiries within 1–2 business days.